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Fulfillment, Refund and Returns Policy

Barnes Nutrition and Wellness, LLC dba Mama Knows Nutrition. and/or its affiliates (“Mama Knows Nutrition”, “we” or “us”) operate an online store (“Shop”) located at mamaknowsnutrition.com/shop/ from which you may purchase products and services (“Shop Products”).

These Terms of Use apply to the content and functionality of the Shop, and to the Shop Products. 

Access to Shop

We grant you a limited, revocable, non-exclusive, non-transferable license to access the Shop. This license does not include a right to use any of the content and information, including product listings.

Information that you provide to us

You may give us information about yourself when you visit the Shop. Our Privacy Policy explains our practices with respect to that information. We may need to send you emails in order to, for example, verify your identity or provide you with important information. You authorize us to send those messages when you visit the Shop and provide your contact details.

Products, Content and Specifications

Details of the products and services available for purchase in the Shop (“Shop Products”) are set out in the Shop. All features, content, specifications, products and prices of products and services described or depicted in this Shop are subject to change at any time without notice. Unless expressly noted, all weights, measures and similar descriptions are approximate and are provided for convenience purposes only. The inclusion of any products or services in the Shop at a particular time does not imply or warrant that these products or services will be available at any time. By placing an order, you represent that the products ordered will be used only in a lawful manner.

Subscriptions

a. Subscription terms. We may offer you the ability to purchase subscriptions via the Shop. Terms specific to a subscription will be disclosed to you at or prior to the time at which you purchase the subscription, and by purchasing the subscription you are agreeing to those terms.

b. Free trials and promotional periods. If a subscription commences with a free trial or a promotional period, you will have the right to cancel the subscription prior to the end of the trial or period. If we do not provide you with an online cancellation mechanism, then you may exercise this cancellation right by contacting us. We will email you prior to the end of the free trial or promotional period to remind you that the trial or period is coming to an end, and to give you an opportunity to cancel before the commencement of the paid period. If you do not cancel, we will bill you at the end of the free trial or promotional period, and your subsequent cancellation rights will be in accordance with the terms specific to the subscription.

c. Cancellation. Your cancellation rights, and the mechanism via which you may notify us of your decision to cancel, will be disclosed to you at or prior to the time at which you purchase a subscription.

Order Fulfillment

You should receive an email with your order details including your digital download(s) within 10 minutes after purchase. If you do not see an email, check spam and promotions. If you still have not received an email, contact [email protected] using the email address you used to purchase.

Refunds

Refunds are considered on a case by case basis. If you have a problem with your purchase please email us at [email protected] within 7 days of purchase to be considered for a refund.

If an item goes on sale after you purchase it, we do not offer refunds for the amount you paid that exceeds the sale price.

Refund Process

Once your request is received, we will send you an email to notify you that we have received your request within 3 business days. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Sale items follow the same refund request process.

Exchanges

No exchanges.

Contact us at [email protected] for questions related to refunds and returns.

Our Address

11816 Inwood Rd #1269
Dallas, TX 75244

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